Welcome to the Afrofit GymStore FAQ section. We’ve gathered answers to common questions to make your shopping experience smooth and worry‑free. If you need additional help, our support team is always ready to assist.

1. How long does delivery take?

• Order handling: usually 1 business day

• Shipping time: typically 1–2 business days

• Overall delivery estimate: around 3–5 business days

For complete details, see our Shipping Policy

2. Do you provide free shipping?

No, we offer shipping within at a small fee country wide. Check our Shipping Policy for more information.

3. Where is your business located?

Afrofit GymStore is based in Kenya and serves customers across all Kenya regions.

4. What if my order arrives damaged or defective?

If you receive a faulty or incorrect item, we’ll replace it at no cost. Please contact us within 30 days and follow our Return and Refund Policy

5. Can I cancel an order after placing it?

Yes, cancellations are accepted within 24 hours of placing your order. Contact our support team promptly to request cancellation.

6. What is your return policy?

We offer a simple, customer‑friendly return process. Full details are available in our Return and Refund Policy

7. When will I receive my refund?

Once your return is received and approved, refunds are processed within up to 7 business days, depending on your payment provider. See our Return and Refund Policyfor more.

8. Do your products come with a warranty?

Yes, all purchases include a 30‑day warranty. More details can be found in our Return and Refund Policy

9. How can I contact customer support?

You can reach us via the Contact Us Page or email us directly at afrofitsports@gmail.com

10. Do you ship internationally?

Currently, we only ship within Kenya.

11. Do you have a physical store?

Yes, our physical shop is located at Extra Ordinary Business Park, Eastern Bypass, Ruiru. Find us on google maps

12. Can I place bulk orders?

Yes, bulk orders are welcome. Please contact our support team for details and arrangements.

13. How do I exchange a product?

For exchanges (size, color, or product), please follow the instructions in our Return Policy.

14. How can I track my order?

You can track your shipment through the Track Order Page on our website.

Contact Information

Afrofit GymStore. Shop Address: Extra Ordinary Business Park, Eastern Bypass, Ruiru. Find us on google maps Email: afrofitsports@gmail.com Phone: +254 110 000200

Customer Service Hours: Mon–Fri, 10 AM–8 PM, EAT. Response Time: We aim to respond within 1–2 business days.