Terms of service

📜 Terms of Service

Last updated: 2026

Welcome to Stimapro. These Terms of Service (“Terms”) govern your access to and use of our website:

👉 https://stimapro.com

By using our website or purchasing from us, you agree to be bound by these Terms.

🛒 Use of Our Website

By accessing or using Stimapro, you agree to:

  • Use the website for lawful purposes only
  • Provide accurate and complete information
  • Not misuse, copy, or exploit any part of the website without permission

We reserve the right to refuse service to anyone for any reason at any time.

📦 Products & Services

Stimapro offers solar and electrical products and related services.

We aim to ensure:

  • Accurate product descriptions
  • Up-to-date pricing
  • Availability of listed items

However:

  • Prices may change without notice
  • Product availability is not guaranteed at all times
  • We reserve the right to limit quantities

💰 Orders & Payments

  • All orders are subject to confirmation and availability
  • We may cancel or refuse any order at our discretion
  • Payments are processed through secure third-party providers
  • You agree to provide valid and accurate payment information

🚚 Delivery

  • Delivery timelines are estimates and may vary
  • Delays may occur due to logistics or external factors
  • Customers must provide accurate delivery details

👉 Please refer to our Delivery Policy for full details.

🔄 Returns & Refunds

Stimapro offers a 7-day return policy on eligible products.

To qualify:

  • Items must be unused and in original condition
  • Requests must be made within 7 days of delivery
  • Proof of purchase is required

Non-returnable items include:

  • Installed or used products
  • Damaged items due to misuse
  • Custom or special-order items

👉 Please refer to our Refund Policy for full details.

⚠️ Product Use & Installation

  • Products must be installed and used according to guidelines
  • Improper installation may void warranties or return eligibility
  • Stimapro is not liable for damage caused by incorrect use or installation

We recommend using qualified technicians for solar installations.

🛡️ Warranties

Some products may include manufacturer warranties.

  • Warranty terms vary by product
  • Warranty claims are subject to supplier/manufacturer conditions

🔐 Privacy

Your use of our website is also governed by our Privacy Policy:

👉 https://stimapro.com/policies/privacy-policy

🚫 Limitation of Liability

To the maximum extent permitted by law, Stimapro shall not be liable for:

  • Indirect or consequential damages
  • Loss of profits or business interruption
  • Damages arising from misuse of products

Our total liability shall not exceed the amount paid for the product.

🌐 Third-Party Services

We may use third-party services such as:

  • Payment processors
  • Delivery partners
  • Analytics and marketing tools

These providers operate under their own terms and policies.

🔄 Changes to Terms

We reserve the right to update or modify these Terms at any time.

Changes will take effect immediately upon posting on this page.

📞 Contact Information

For any questions regarding these Terms:

⚖️ Governing Law

These Terms are governed by the laws of Kenya.

Any disputes shall be resolved under Kenyan jurisdiction.